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FAQs - Eligibility

Got a question? You may find the answer in the frequently asked questions below. If not, please submit your question and we’ll try to help.

Please note: We can’t tell you who your current retailer is.

You can find this out by checking your most recent water bill. If you can’t find a bill, or have recently moved to new business premises, you can contact any retailer and they can tell you which water or wastewater retailer your premises is currently registered to.

If I have business premises in both England and Wales, can I switch supplier for the whole business?

Whether your business is eligible to switch will depend on which wholesaler (or wholesalers) physically supplies your water and/or wastewater services currently.

The eligibility guide will help you to work out whether your business may be eligible.

My water supplier is based in Wales but my premises are in England. Can I switch retailer?

Currently businesses, charities and public sector customers who are supplied by a water company based wholly or mainly in Wales (by geographic size), are not able to change their retailer unless they use more than 50 million litres of water per year.

This is because the Welsh Government has decided to adopt a different approach to England. Welsh legislation currently stipulates that only those non-household customers who use more than 50 million litres per year can switch.