FAQs - Other

Got a question? You may find the answer in the frequently asked questions below. If not, please submit your question and we’ll try to help.

How will you ensure fair competition and ‘a level playing field’ for all retailers?

All retailers in the market will have to apply for a new national licence.

The new licence, the water supply and sewerage license (WSSL), is authorised by Ofwat. Every retailer, including the retail arms of the regional water companies, need to apply for a new WSSL in order to operate in the new retail water market. This helps makes sure that the market is fair for all.

A number of Codes of Practice have also been produced, some of which are statutory codes. These codes compel the regional water companies to treat new entrant retailers and their own retail arms by the same terms of service, ensuring ‘a level playing field’ with all retailers competing on equal terms.

Where can I get updates about the market?

To keep up to date with new about Open Water and the retail water market you can keep visiting

You can also sign up to our Update email and follow @OpenWaterOrg on Twitter.

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