Got a question? You may find the answer in the frequently asked questions below. If not, please submit your question and we’ll try to help.
If I choose a water retailer based in Scotland after the market opens, will I be able to move away from them if I don’t use 50 million litres of water a year?
There are currently no restrictions on water usage for businesses in Scotland supplied by Scottish water companies and this will remain the case if they supply English businesses after the market opens in April 2017.
My water supplier is based in Wales but my premises are in England. Can I switch suppliers from April 2017?
Unless the premises belonging to your organisation uses more than 50 million litres of water per year (your water bill will show usage), at this moment in time you are not able to change your supplier.
As it currently stands, businesses, charities and public sector customers who are supplied by a water company based wholly or mainly in Wales (by geographic size), will not be able to change their supplier post deregulation unless they use more than 50 million litres of water per year. This is because the Welsh Government has decided to adopt a different approach to England and Welsh legislation stipulates that only those non-household businesses who use in excess of 50 million litres per year can move away from their Welsh water company.
This position may change in the future if the Silk Commission recommendations are accepted and water company boundaries are aligned with national borders.
Where can I get advice on the retail water market?
Customers can get help and advice about the retail water market from a number of places, including Consumer Council for Water, as well as organisations that represent your industry or sector, and regional Chambers of Commerce.
There may also be expert professionals that can offer advice and help with the switching process. Third party intermediaries and brokers may also be able to help but these may charge you or the retailers for the service they provide.
Do I have to use a broker or other third party intermediary?
No. However customers can use a broker or third party intermediary (TPI), such as a comparison website, to help them shop around.
It is important to understand that the best deal may not be found with the help of a broker or TPI. Some retailers may only offer their best deals to customers directly. TPIs also charge for providing their service to retailers or customers.
For more information about switching supplier, see the how to switch page.