businesses and other non-household customers
Since 2011, only businesses and other non-household customers using in excess of 5 million litres of water have been able to choose who supplies their water and wastewater services. When the water market opens to competition in April 2017, around 1.2 million more businesses will become eligible to switch.
Non-household customers include:
- charities and not-for-profit organisations
- public sector bodies
The eligibility guide can help you to see if your business is eligible to switch.
In the open market, eligible customers will be able to look at each retailer’s offering and choose the best deal for their business. Customers can decide who they wish to provide their water, their wastewater services, or both.
Customers will be able to switch at any time, for any reason and without penalty.
Non-household customers currently served by a supplier that is based in Wales will only be eligible to switch if their usage is in excess of 50 million litres a year. Otherwise they will continue to be served by their regional water company.