This section is currently under review and historic reports have been unpublished while this process is being completed.
Businesses, charities and public sector organisations in England have been able to choose their water and wastewater retailer since April 2017. Ofwat, the water regulator for England and Wales, has kept a close eye on the market and its performance, along with the market operator MOSL and the water consumer champion, CCW. All parties are are committed to transparency about the competitive retail market.