TOP
home > about Open Water > News > Workshop for businesses to look at choosing your water retailer

Posted: 13/03/17

Workshop for businesses to look at choosing your water retailer

If you have a business in Yorkshire, large or small, then a free government-backed workshop being held in Leeds on 21 March, about changes to your water services could be just for you.

Business owners are being given the chance to find out more about the opportunities that may be open to them when the retail water market opens up to competition in England in less than a month’s time.

Just as there is choice of utilities providers, from 1 April 1.2 million businesses, charities and public sector customers in England will be also able to choose who supplies their water and wastewater retail services – this includes billing, water metering and water efficiency service. If you’re eligible, you will benefit from more tailored packages and better customer service. But in order for that to happen, customers need to know what’s happening and be aware of the choices they can make.

Open Water – a partnership made up of the water regulator Ofwat, Market Operator Services Ltd (MOSL) and Department for Environment, Food and Rural Affairs (Defra) – is holding a workshop in Leeds on the 21st March. This will cover how the new market will work and provide accessible information to help businesses, charities and public sector customers make an informed choice about who supplies their water and wastewater services. There will also be a panel of experts on hand to answer any queries or questions.

Cathryn Ross, Ofwat Chief Executive says: “In just a few weeks, we will see the opening of the largest market of its kind in the world when the retail water market opens its doors for business. For eligible customers in the Midlands, this represents an opportunity to find a retailer who best suits their needs such as providing consolidated billing for multiple sites, online billing and metering checks or improvements to water efficiency.

“A new market for water retail services means customers will demand more bespoke and specialised services and technology and retailers will need to respond to that. There are currently 21 retailers who have been licensed to operate from 1 April and details of these are available on the Open Water website.

The workshops have been set up following a recent England wide survey, commissioned by Ofwat which found that only just over a quarter of eligible businesses, public sector and charity organisations in Yorkshire are aware of the changes taking place and the opportunities they presented.

During the survey, when asked what would make them change water retailer, a small IT provider in Yorkshire said: “I guess if there was a possibility of making my different water accounts into just one bill…that would help.” And a voluntary organisation added: “I’d be looking for incentives for people who’d be willing to put in grey water recycling schemes and things like that; that will always interest me.”

If you would like to attend this free event or would like more information about the retail market, please email claire.nichols1@ofwat.gsi.gov.uk for more details

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish.
read more