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how to make the switch

If your business is eligible, switching to a new water retailer after April 2017 should be easy.

Once you have decided to switch it should take no more than one month to complete.

There are five simple steps to switching:

You cannot switch until the market opens in 2017. But you can start looking at your options now. To help, you can also get advice from trades unions, business groups.

You could also consider using third party intermediaries who could charge for their services.

determine your water use

Check your latest water bill to find out exactly how much water you use, how much you pay for it and your payment method.

It will be useful to know your:

  • annual water use
  • current method of payment
  • current bills and charges information
  • service supply point identification number or numbers (SPID)

check your current deal

Knowing the terms of your current contract(s) will also help you get a better deal.

You can decide to switch your:

  • water supply
  • wastewater removal
  • both water services

You may also want to talk to your current water supplier to see if you can improve your current contract before shopping around. You can compare what they’re offering with other deals on offer before deciding whether to switch.

If you are on a default tariff (also known as a deemed tariff) your retailer has an obligation to tell you about contracts which may be better for you.

shop around

It is always good to look at what options are available to you – even if your water retailer is offering you a good deal already.

See all the licenced water retailers and wholesalers and find out what contracts and offers are available by:

  • visiting the websites of retailers
  • checking comparison websites
  • contacting utility/energy brokers and business support services for advice

agree a deal

Choose your retailer and get in touch with your preferred options. The best deal may be from your current provider of course. You may also be able to negotiate a better deal.

Each retailer will:

  • check and confirm your eligibility
  • be able to give you any further information you need
  • answer your questions about the contract

And if you can switch and wish to do so they will start the process.

make your choice

While the request to switch is being processed and you are a microbusiness you have at least seven days to change your mind. This cooling off period is in line with the distance selling regulations.

You can choose to stop the switching process at any time. You do not have to give a reason to stop the switch.

When the switching process is complete you will be informed and:

  • your current retailer will issue your final bill for you to pay as you have previously
  • your next water bill will be issued by your new retailer for you to pay as agreed

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