First quarter market data (2018-19)
Cumulative switching of service
Over 22,000 supply point switches were processed during the first quarter, bringing the total number so far since market opening to 145,348.
CC Water compiled customer complaint data from the first quarter of 2018/19.
The number of complaints made by non-household customers about retailers has fallen for the first time since the market opened.
CC Water received 766 complaints during the first quarter of 2018/19 – a 21 per cent reduction on the 968 received during the final three months of 2017/18.
It’s the first time CCWater has seen non-household complaints fall during a full quarter since the market launched on 1 April 2017.