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Businesses, charities and public sector organisations in England have been able to choose their water and wastewater retailer since April 2017. Ofwat, the water regulator for England and Wales, has kept a close eye on the market and its performance, along with the market operator MOSL and the water consumer champion, CCW. All parties are are committed to transparency about the competitive retail market.

First quarter market data (2018-19)

Posted: 13/08/18

MOSL and The Consumer Council for Water (CC Water) have published data on market activity and customer complaints from the first quarter (April-June 2018).


Cumulative switching of service

Over 22,000 supply point switches were processed during the first quarter, bringing the total number so far since market opening to 145,348.


CC Water

CC Water compiled customer complaint data from the first quarter of 2018/19.

The number of complaints made by non-household customers about retailers has fallen for the first time since the market opened.

CC Water received 766 complaints during the first quarter of 2018/19 – a 21 per cent reduction on the 968 received during the final three months of 2017/18.

It’s the first time CCWater has seen non-household complaints fall during a full quarter since the market launched on 1 April 2017.

View the full data published by MOSL.

Read MOSL’s news release

Read CC Water’s news release.

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