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Posted: 12/01/17

How will the retail market be monitored?

Once the retail market opens in April, as a customer, you can expect to be protected from poor practices such as mis-selling and be able to feel confident that if you wish, you can switch with confidence.

As part of that protection process, Ofwat has launched a consultation on how it intends to monitor the market and all customers are encouraged to read it and let Ofwat know your views. You can read more about it here.


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