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market arrangements

BLOG: Ofwat’s market outcomes director, Priya Sinha, provides some insight into finding out who your water retailer is

Posted: 18/08/17

We are receiving calls from customers who are not sure who their water retailer is. In many cases these calls relate to cases where the monopoly water company, who previously supplied them, has decided not to compete as a retailer in the new market. As a quick reference guide for customers who have been affected by a monopoly wholesale company deciding to leave the retail market, we’ve set out where customer accounts were passed to. more

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