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Posted: 31/01/20

Tor Water update

We have had confirmation from South West Water that it has terminated Tor Water’s wholesale contract due to a series of outstanding undisputed payments.

We will step in to use our powers under the Interim Supply Code to ensure affected customers have a new retailer as soon as possible.

Tor Water’s existing customers do not need to take any action – the provision of water and wastewater services to customers’ premises will not be affected.

What does this mean to customers based in South West Water region?

 The termination only affects customers based in South West Water’s area. Tor Water also operates in other areas. Tor Water customers who have premises in any other area are unaffected.

More information on the interim supply process can be found here.

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