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Posted: 08/03/17

Workshop for businesses to look at choosing your water supplier

If you have a business in the Midlands, large or small, then a free government-backed workshop about changes to your water services could be just for you.

Business owners are being given the chance to find out more about the opportunities that may be open to them when the retail water market opens up to competition in England in less than a month’s time.

Just as there is choice of utilities providers, from 1 April, 1.2 million businesses, charities and public sector customers in England will be also able to choose who supplies their water and wastewater retail services – this includes billing, water metering and water efficiency service. If you’re eligible, you will benefit from more tailored packages and better customer service. But in order for that to happen, customers need to know what’s happening and be aware of the choices they can make.

Open Water – a partnership made up of the water regulator Ofwat, Market Operator Services Ltd (MOSL) and Department for Environment, Food and Rural Affairs (Defra) – is holding a workshop in Birmingham on Wednesday 15 March. This will cover how the new market will work and provide accessible information to help businesses, charities and public sector customers make an informed choice about who supplies their water and wastewater services. There will also be a panel of experts on hand to answer any queries or questions.

Cathryn Ross, Ofwat Chief Executive says: “In just a few weeks, we will see the opening of the largest market of its kind in the world when the retail water market opens its doors for business. For eligible customers in the Midlands, this represents an opportunity to find a retailer who best suits their needs such as providing consolidated billing for multiple sites, online billing and metering checks or improvements to water efficiency.

“A new market for water retail services means customers will demand more bespoke and specialised services and technology and retailers will need to respond to that. There are currently 21 retailers who have been licensed to operate from 1 April and details of these are available on the Open Water site along with details about how customers – particularly small to medium sized enterprises will be protected – something which is of course very important.”

The workshops have been set up following a recent England wide survey, commissioned by Ofwat which found that only a quarter of eligible businesses, public sector and charity organisations in the Midlands are aware of the changes taking place and the opportunities they presented.

If you would like to attend this free event or would like more information about the retail market, please email [email protected] for more details.

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