water is open for business
From April most businesses and organisations in England will be able to choose which company will supply their retail water services.
Eligible businesses, charities and public sector customers will no longer be restricted to buying retail water services from their regional water company. Instead, they will be free to choose their water retailer.
Ahead of market opening, three customer workshops are being held across England to help businesses, charities and public sector organisations to make sense of what is to come.
When the market opens, customers may be able to choose to have one retailer for their water supply and another for wastewater services, or just have one for both.
If your business or organisation is eligible, you will be able to speak to your chosen retailer(s) about:
- your bills and payments
- reading your meter
- customer service and water saving advice
This will not cost you any more than you pay now, and it could also help you save water, spend less and get more benefits.