businesses and other non-household customers
Since 2011, only businesses and other non-household customers who use more than 5 million litres of water a year have been able to choose who supplies their water and wastewater services. Since the market opened to competition, around 1.2 million more businesses are now eligible to switch.
Non-household customers include:
- charities and not-for-profit organisations
- public sector bodies
The eligibility guide can help you to see if your business is eligible to switch.
Eligible customers can look at each retailer’s offering and decide which one offers the best deal for their business before choosing who they want to provide their water, their wastewater services, or both.
Customers can switch at any time, for any reason and without penalty.
Non-household customers currently served by a supplier based in Wales are only eligible to switch if they use more than 50 million litres of water a year. Otherwise they will continue to be served by their regional water company.