Only non-household customers such as businesses, charities and public sector organisations with business premises can choose their water retailer.
Use our step-by-step eligibility checker to see if you qualify.
Your water retailer is responsible for ensuring that eligibility is assessed correctly. For more detailed information about eligibility please see Ofwat’s full eligibility guidance and supplementary guidance.
The Open Water eligibility checker is not the final determination of eligibility. Retailers may change/assess eligibility as required under their obligations. Ofwat reserves the right to make determinations where appropriate.
If you’re unsure who your current water and/or wastewater retailer is you can find further guidance about how to find your current retailer(s) here.