Welcome to the open water business retail market: for businesses, charities and public sector organisations in England and Wales to choose their water retailer
Most businesses, charities and public sector organisations businesses in England can choose which company they want to supply their retail water services. In Wales, you can choose your water retailer if you use more than 50 million litres of water a year. You could spend less, save water and get better services
You could spend less, save water and get better services
The benefits of being able to choose your water retailer for your business or organisation include:
The open water business retail market also offers other opportunities for your business or organisation. For example, larger organisations with multiple sites or those using a large amount of water may decide to self-supply, which means they supply their own retail services.
If your business is building a large new site or is a large user of water, you can also explore choosing a water and/or wastewater company to meet your complete water and wastewater needs. Visit Ofwat’s website to find out more about choosing a new appointee
The market also allows companies to become licensed suppliers of water and wastewater retail services to other businesses. You can find out more and apply to be a retailer on Ofwat’s website
The open water business retail market works like many other open utility markets, such as telecoms, electricity and gas
Licensed retailers buy wholesale water services – the physical supply of water and the removal of wastewater – from the regional water companies, who continue to supply your water, treat your wastewater and maintain the water and wastewater pipe networks
The retailers package these water services with other services and compete for customers
Businesses, charities and public sector organisations are free to choose their retailer by looking at who has the best deal for them
Shop around for your business or organisation to get the best deal
You can choose to:
• remain with your current water retailer
• switch to a new water retailer
• self-supply, meaning you become your own water retailer
If you haven’t switched or changed deal since April 2017, you also have price protection if you want to stay put
You can talk to licensed water retailers to see which will offer your business or organisation the best deal when it comes to:
If you’re unsure who your current water retailer is, our guide to retailers and wholesalers in the business retail water market might help.
The open water business retail market has brought benefits for businesses, charities and public sector organisations
It can also benefit the environment through:
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