water is open for business
With the recent changes to the water market, which came in to effect on 1 April 2017, most businesses and organisations in England can now choose which company they want to supply their retail water services.
Eligible businesses, charities and public sector customers are no longer restricted to buying retail water services from their regional water company. Instead, they are now free to choose their water retailer.
In Wales, things are different. You can find out more here.
If your business is eligible, you can choose to have one retailer for your water supply and another for wastewater services, or just have one for both.
You can talk to the retailers to see which will offer your business the best deal when it comes to:
- your bills and payments
- reading your meter
- customer service and water saving advice
You might also want to talk to your current water and wastewater retailer(s) to see what they can offer. If you’re unsure who your current water retailer is, our guide to retailers and wholesalers in the open water market might help.
By having the freedom to choose, your business could save water, spend less and get other benefits.