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If you buy water, wastewater (also known as sewerage) or both services for business premises, you may be eligible to switch to a new retail service supplier to get the best deal.

Retail services include things like reading meters, issuing bills and customer service.

If you are eligible, you can:

choose a new retailer for water or wastewater services, or both
renegotiate with your existing retailer
choose a new price and service package from your chosen retailer

Customers using more than 50 million litres of water a year may be eligible to ‘self-supply’ by applying for a retail water licence. This will enable them to buy services directly from one of the wholesalers.

is my business eligible?

Your right to switch supplier is determined by a range of factors.

Whether you are eligible to choose who supplies your retail water and wastewater services mostly depends on:

whether your premises are used mainly for business, rather than domestic use

where your existing water and/or wastewater supplier is based.

If your premises are used only for business and your existing supplier of water and/or wastewater services is based in England, it is likely you will be eligible to switch.

Customers in Wales, or whose existing supplier is based in Wales, can only switch if they use more than 50 million litres a year.

If your business premises are eligible, you will be able to shop around to choose a new retail supplier for:

water used in your premises
wastewater leaving your premises
both water and wastewater

find a supplier

Whether you want to contact your existing supplier to renegotiate your deal or find a new retailer to supply your water and wastewater services, details of all of the retailers and wholesalers in the open water market are available in our find a retailer pages.