any help I can get
to use a bit less water
is good for
the business

admin's a pain,
so I'd love a single
water bill for the
whole chain

having water
services tailored to
my business would
be a big help

a supplier that can
save us a few bob on
water costs would be
great news

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If you buy water, wastewater (also known as sewerage) or both services for a business, charity or public sector organisation, you may be eligible to switch to a new retail service supplier to get the best deal

Retail services include things like reading meters, issuing bills and customer service

If you are eligible, you can:

choose a new retailer for water or wastewater services, or both
renegotiate with your existing retailer
choose a new price and service package from your chosen retailer

Customers using more than 50 million litres of water a year may be eligible to ‘self-supply’ by applying for a retail water licence. This will enable them to buy services directly from one of the wholesalers.

is my business, charity or public sector organisation eligible?

Most businesses, charities and public sector organisations in England can choose their water retailer.

In Wales, you can choose your water retailer if you use more than 50 million litres of water a year.

If your business premises are eligible, you will be able to shop around to choose a new retail supplier for:

water used in your premises
wastewater leaving your premises
both water and wastewater

find a supplier

Whether you want to contact your existing supplier to renegotiate your deal or find a new retailer to supply your water and wastewater services, details of all of the retailers and wholesalers in the open water market are available in our find a retailer pages.