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contact us

If you have a specific query about the retail water market, if you require further information, or would like to provide feedback, please use this form to get in touch.

We may contact you for further information, however your details will not be shared with any other party, in accordance with our privacy policy.

It would also benefit us if you could tell us a little about yourself by answering the following questions:

If you represent a business:


You can stay up to date with Open Water adding the news page as a favourite website, following us on Twitter @OpenWaterOrg or alternatively you can subscribe to our newsletter.

Please do not use the contact form if you have a query with your water company. The best way to resolve your issue is to contact your water company directly. If you are not satisfied with their response you can also contact the Consumer Council for Water (CCWater), the independent watchdog for the English and Welsh water sector.

By email:

On Twitter: @WaterWatchdog

By phone: 0300 034 2222

By post:

Consumer Council for Water
1st Floor Victoria Square House
Victoria Square
Birmingham B2 4AJ

other useful contacts

You may also find these contacts useful:


Visit the Ofwat website

By email:

On Twitter: @Ofwat

By phone: 0121 644 7500

By post:

Centre City Tower
7 Hill Street
Birmingham B5 4UA


Visit the MOSL website

By email:

By phone: 020 8616 7444

By post:

16 High Holborn
London WC1V 6BX

media enquiries

For a list of media contacts, journalists should visit our dedicated media information page.

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