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contact us

If you have a specific query about the retail water market, if you require further information, or would like to provide feedback, please use this form to get in touch.

Please note that we cannot tell you who your current retailer is, provide a quote or price comparison for water and wastewater services or deal with billing enquiries or complaints. Apologies if a retailer or wholesaler has told you that we can provide you with this information.

Please refer to our FAQs. You will find useful information and answers to these and many more questions you may have.

We may contact you for further information, however your details will not be shared with any other party, in accordance with our privacy policy.

If you have a billing query please contact your water company directly. If they cannot resolve the matter to your satisfaction you can also contact the Consumer Council for Water, the independent watchdog for the English and Welsh water sector. You can find their contact details at the bottom of this page.

It would also benefit us if you could tell us a little about yourself by answering the following questions:

If you represent a business:

You can stay up to date with Open Water adding the news page as a favourite website, following us on Twitter @OpenWaterOrg or alternatively you can subscribe to our newsletter.

useful contacts

Consumer Council for Water

Visit the website for the Consumer Council for Water

By email:

On Twitter: @WaterWatchdog

By phone: 0300 034 2222

By post:

Consumer Council for Water
1st Floor Victoria Square House
Victoria Square
Birmingham B2 4AJ


Visit the Ofwat website

By email:

On Twitter: @Ofwat

By phone: 0121 644 7500

By post:

Centre City Tower
7 Hill Street
Birmingham B5 4UA


Visit the MOSL website

By email:

By phone: 020 8616 7444

By post:

16-18 Monument Street
London EC3R 8AJ

media enquiries

For a list of media contacts, journalists should visit our dedicated media information page.

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