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contact us

If you have a specific query about the retail water market, if you require further information, or would like to provide feedback, please use this form to get in touch.

Please note that we cannot tell you who your current retailer is, provide a quote or price comparison for water and wastewater services or deal with billing enquiries or complaints. Apologies if a retailer or wholesaler has told you that we can provide you with this information.

Please refer to our FAQs. You will find useful information and answers to these and many more questions you may have.

We may contact you for further information, however your details will not be shared with any other party, in accordance with our privacy policy.

If you have a billing query please contact your water company directly. If they cannot resolve the matter to your satisfaction you can also contact the Consumer Council for Water, the independent watchdog for the English and Welsh water sector. You can find their contact details at the bottom of this page.

    It would also benefit us if you could tell us a little about yourself by answering the following questions:

    If you represent a business:

    You can stay up to date with Open Water adding the news page as a favourite website or following us on Twitter @OpenWaterOrg.

    useful contacts

    Consumer Council for Water

    Visit the website for the Consumer Council for Water

    By email: [email protected]

    On Twitter: @WaterWatchdog

    By phone: 0300 034 2222

    By post:

    Consumer Council for Water
    1st Floor Victoria Square House
    Victoria Square
    Birmingham B2 4AJ

    Ofwat

    Visit the Ofwat website

    By email: [email protected]

    On Twitter: @Ofwat

    By phone: 0121 644 7500

    By post:

    Ofwat
    Centre City Tower
    7 Hill Street
    Birmingham B5 4UA

    MOSL

    Visit the MOSL website

    By email: [email protected]

    By phone: 020 8616 7444

    By post:

    MOSL
    White Building
    1-4 Cumberland Place
    Southampton
    SO15 2NP

    media enquiries

    For a list of media contacts, journalists should visit our dedicated media information page.

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